F.A.Q's

Who is Maxim Medical?

Maxim Medical Supplies is a Canadian owned and operated company with a versatile focus ranging from Home Healthcare and Mobility products to Hospital and Physician supplies. Our products selection is enhanced through a network of strategic alliances with leading manufacturers in related fields. Whether you are an individual, a medical professional, or a medical supply dealer, look no further than Maxim Medical Supplies as the source for all of your healthcare needs!

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Am I dealing with experienced customer service representatives?

Our knowledgeable staff possesses a combined experience of over 75 years in their respective medical fields. Maxim Medical Supplies moves to establish and grow long term relationships with our customers by providing exceptional customer service, outstanding quality, and a sincere commitment to you…our customer. 100% satisfaction guaranteed.

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Can I be on payment terms with Maxim Medical?

Only qualified healthcare professionals have payment terms setup with Maxim Medical Supplies. Upon placing your first order, with our customer service department, your account will be activated automatically with an initial credit limit. If future purchases require an increase in the credit limit, your credit limit would be adjusted accordingly on approved credit.

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Do you carry a wide selection of medical products?

Our brand selection is enhanced through a network of strategic alliances with leading manufacturer in related fields. The purchasing department is working for you, to bring value and quality to your medical supply needs. We carry more than 25,000 products.

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Do you have a retail outlet?

Yes we do have two retail stores, one is located in Windsor (250 Tecumseh Rd. E., Windsor, ON, N8X 2R3) and the other is in Tecumseh (13039 Tecumseh Rd. E., Tecumseh, ON, N8N 3T4). For more information please refer to the Contact Us from the main menu.

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Do you service products you did not sell?

Yes we do, our experienced service department offers a complete line of service to a wide range of products ranging from mobility equipment, healthcare devices, to physician diagnosis equipment.

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Do you bill directly to insurance companies or government health plans?

For your convenience, Maxim Medical bills directly to Green Shield, Blue Cross/DVA, ADP, ODSP, and Social Services.

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Why do I have to register to shop on your website?

By creating an account at Maxim Medical Supplies website you will be able to shop faster, be up to date on your order status, and keep track of the orders you have previously made.

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How do I find a product?

First you have to select the required department (Home Healthcare, Mobility, or Medical Supplies) then enter your keyword in the Product Search box and click the magnifier. You can search by product number or any keyword. For any product(s) not found on our website please Contact Us and our customer service will help you.

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How do I contact Maxim Medical?

Please refer to the Contact Us from the main menu.

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What is your delivery Policy?

We offer CITY-WIDE FREE DELIVERY within Windsor, Tecumseh, LaSalle, Amherstburg and Town of Essex. Any other delivery will be charged a minimal delivery charge depending on the delivery address and postal code. Out of the province deliveries will be charged the same rate as of the Canada Post Office rate. We will tell you what the shipping cost will be before we complete the transaction so you can be sure of what you are required to pay. We cannot deliver to post office boxes because the post office will not accept delivery on your behalf.

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What is your return policy?

Call us for prior authorization to arrange for proper pickup and/or shipping instructions with correct credit issuance. Pre-authorized returns must be addressed within ten days of the invoice date for a full refund, credit, or replacement. Merchandise ordered in error may be returned and must be in a new, saleable condition and in its original packaging. If you have received a damaged shipment or a shortage in an order, you should advise us within 24 hours of receipt. Custom orders are non-returnable and non-refundable. Due to infection control regulations, certain items may not be returned unless defective. In all cases receipt or invoice must be accompanied with goods.

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What is the Assistive Device Program (ADP)?

Ontario residents with a valid Ontario Health Card are eligible for financial assistance through the ADP (Assistive Devices Program). This is a program which is sponsored by the Ontario Ministry of Health. The ADP program will cover up to 75% of mobility and/or seating needs. Financial assistance can also be secured through local agencies provided certain criteria are met. Please ask your Maxim consultant for further information.

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What kind of mobility devices are covered by (ADP)?

Selected wheeled walkers, forearm crutches, manual wheelchairs, power wheelchairs, pediatric standing frames, and specialized positioning supports for wheelchairs (e.g. seat cushions and back supports). ADP contributes only to the cost of the most basic equipment that is required for ongoing daily mobility as defined by ADP for funding purposes. Funding assistance is not available to purchase equipment required for occasional use, to be used solely to travel to and from destinations, used only at school or work, for use in an exercise program, or for social, sports and recreational purposes.

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Who can apply to (ADP)?

Any permanent resident of Ontario who has a valid Health Card issued in their name, and has a long-term physical disability requiring the use of a mobility device for six months or longer. ADP does not pay for equipment available under Workplace Safety & Insurance Board or to Group “A” Veterans for their pensioned conditions.

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How can I apply to (ADP)?

Your Occupational Therapist or Physiotherapist, who must be registered with ADP as an authorizer, will assess your functional mobility status and recommend the appropriate device to best meet your needs. Eligibility for ADP funding assistance is based on established policies. If you are determined eligible the authorizer will complete the application form and it will be submitted to ADP for review.

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What if I am not eligible for ADP funding assistance?

If you need a mobility device but are not eligible for ADP, your insurance company may pay for it. If you do not have insurance, you may want to consider buying reconditioned equipment. Agencies such as the March of Dimes, Easter Seal Society, and community service groups may help.

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Does ADP pay for repairs?

ADP does not pay for repairs and maintenance (CEP excepted). You own the equipment and are responsible for taking care of it.

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How do you assess my mobility needs?

Your Maxim Mobility Consultant, in conjunction with a Registered Occupational Therapist or Physiotherapist, will assess your needs onsite to assure the proper mobility solution is prescribed to fit your needs. A therapist can be obtained on a fee for service basis or through a local community agency where applicable. Demonstration and trial equipment will be provided along with a quotation for the equipment prescribed. Direct delivery and a follow up visit by the mobility consultant conclude the process to ensure 100% customer satisfaction.

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How do I get a mobility device to suit my lifestyle?

People who use mobility devices need to feel comfortable with this technology. Thus there must be a good match between the mobility product and the person’s abilities. Making the match takes a team with good skills and a common purpose! Only when multiple factors are taken into considerations mobility devices will accomplish their purpose – to liberate people with mobility impairments and enable them to accomplish their personal best! Our added-value service begins with impartial advice on the right solution for the individual needs, backed by expert assessments and no-obligation demonstrations.

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